I've been ordering our bowling league trophies from here for a few years now. I've always received exactly what I ordered and it shipped quickly. This year, there were a few nicks on almost all of the "marble" bases and one of my trophies had some of the plaque smudged in addition to the nicks. Luckily, the nicks were small enough that no one noticed or has said anything. Overall, I'm still very happy with the products and this company.